Visit "Find Parking" and search for a facility that is on situated at the desired location, or a product that fits your needs. Once you have made your choice, you can complete your purchase and fill in your personal data in four easy steps.
Is it possible to cancel a purchase?
If you have purchased a parking ticket as a visitor, you can cancel your purchase at any time up to 24 hours before your prepaid parking time starts. The cancellation is free of charge and could be done through Aimo Park website.
Which parking products are available for purchase at Aimo Park's website?
You can choose to purchase a parking ticket for short term parking or purchase a season ticket/subscription. If you would like to learn more about which products are available in which facilities, you can search for a facility or product that matches your needs on our site.
Do parking charges on Aimo Parks website include VAT?
Yes, all parking charges of products available to purchase online include VAT.
Is there anything I have to do when I arrive at the facility?
If you have received a confirmation that your purchase was completed, you are welcome to park and don’t have to worry about anything else. The parking attendants are able see in their PDAs that you have pre-payed and for how long you are allowed to park. Your parking ticket is connected to the license plate number that you have entered. It is therefore important that the car that you have parked has the same license plate number.
If you have purchased a season ticket/subscription, you will get an access device or a permit to the facility of your choice. If a permit is required, this must always be visible through the windshield of the car.
Could you send me a map with all your parking facilities?
You can find a map with our parking facilities under "find parking."
How do I provide feedback?
We appreciate any kind of feedback that can help us to improve our products, service and the overall customer experience. Feel free to call us at 0771-96 90 00 or send us an e-mail to info@aimopark.se to share your views and experiences.
What payment options are available?
You are able to pay with your VISA or MasterCard. Later on, you will also have the option to pay by invoice.
Why should I purchase parking products online?
We always strive to make the parking experience as smooth and comfortable as possible for our customers. By purchasing online, you can pay easily without having to stand in line to the pay and display machine or waiting on hold to rent parking space.
Can I leave my parking space and then return to continue parking if the parking ticket that I purchased online hasn’t expired?
It depends on if you park in a facility with a barrier system (ie bars at the entrance and exit) or park in a facility without. If you park in a facility with a barrier system, you can’t leave the facility and then return. You will end your parking when leaving the facility.
If you park in the facility without barriers, and have a ticket or a parking permit, you can leave the car park and then return to continue parking within the time frame. This of course requires that there are free parking spaces left when you return.
How close to arrival, can I purchase a parking ticket online?
There is no time limit for how close to arrival you can purchase a parking ticket as a visitor. If you on the other hand want to buy a season ticket/get a subscription you will need an access device or a permit before you can start parking. It will take a couple of days before you receive your access device or permit. At Aimo Park's website you can read more about which facilities that require access devices and/or permits.
What should I do if I have not received any confirmation?
If you do not receive a confirmation on the screen, the purchase has not been completed successfully and the process should be carefully repeated. If you have completed the online process and did not receive booking confirmation by e-mail, please check that the email is not blocked by your server, or classified as spam.
Is it really safe to fill in my personal details?
Please rest assured that your personal data is safe. Every purchase is completed via SSL protocol.
How do I know that my purchase is completed?
We always strive to make the parking experience as smooth and comfortable as possible for our customers. By purchasing online, you can pay easily without having to stand in line to the pay and display machine or waiting on hold to rent parking space.
What happens if I park longer than I purchased online?
If you park as a visitor in a facility with a barrier system or a License Plate Recognition system (LPRS) you will be charged for the exceeded parking time at the exit. In a facility with a barrier system you are able to pay by card at the exit and in a facility with a LPRS system we will charge the credit or debit card you have connected.
If you park as a visitor in a facility without barriers and you exceed the parking time you purchased, you could receive a control fee
How do I obtain a receipt for my payment?
A receipt is sent after completing the purchase to the e-mail address you entered.
